Company Executives Believe That Building Relationships with Influencers Is a Matter That Requires Their Greatest Concern, but Doubt Their Ability to Succeed in This
This conclusion was drawn by Worldcom PR Group analysts who used artificial intelligence to review statements made in social networks by almost 60,000 CEOs from 15 countries about current challenges and the possibilities for their successful solution. Russian businessmen are among the most pessimistic leaders in Europe.
The Worldcom Confidence Index was calculated on the basis of messages send through social networks by 58,374 business leaders over the past 12 months, which were classified by the most exciting issues for CEOs and assessed by the degree of their concern about or, conversely, confidence in, successful solution to challenging problems.
The main trend was a drop in business optimism compared to last year, from 25.31 to 19.92 points. The causes include the trade conflict between the USA and China, protests in Hong Kong, and Brexit. The highest rate of decline in confidence is demonstrated by CEOs from the USA (down from 34.9 to 19.68 points). In Europe, the most pessimistic are business leaders from Portugal and Russia – 19.26 and 19.38 points, respectively.
The study showed particular importance for business leaders of new target audiences. In 2018, CEOs were most concerned with reaching customers, but this year it faded into the background (18.4%) as respondents became most concerned with influencers (20.8%). However, CEO confidence in reaching influencers remains quite low. Leaders are more confident in their abilities to reach shareholders, employees, partners, etc.
Worldcom Confidence Index was prepared by Worldcom PR Group – global partnership of communication agencies – with the participation of Advanced Symbolics Inc., a Canadian market research firm that uses artificial intelligence to track and interpret publicly available social media content. Starting this year, Worldcom in Russia is represented by R.I.M. communication agency.
Commenting on the results of the research, Chairman of the Board of R.IM. Igor Pisarsky noted: “In today’s world, the model of promotion is changing everywhere. Earlier the companies used to apply traditional marketing tools, but now advertising is turning into a “white noise”, and the support of influencers becomes the most important thing. Customers pay a very close heed to the opinion leaders, which causes revolutionary changes in traditional approaches to marketing and promotion. The research clearly showed that although most companies appreciated the new opportunities, but not all of them use the new communication tools.”
For more details on the Worldcom Confidence Index 2019, see http://worldcomgroup.com/confidence-index/2019/